Pongo Orangutan

At Rhinoceros Accessories we do our best to ensure you receive your purchases in a timely and efficient manner. Unfortunately we do not handle the shipping process and are not responsible for unforeseen circumstances.

We apologize for any inconvenience this may cause and thank you for your understanding!

Shipping Time

Shipping time will depend on the destination. You will be contacted when your order ships, with a tracking number for each package. You can visit the Canada Post website for more information.

Flat Rate Shipping

Shipping rates will be calculated at check out and apply to online retail orders only, based on the items in your cart. We use your shipping address and the total dollar amount of your order to calculate the rate.

Orders within BC that total $100 CAD before taxes and fees are eligible for free shipping!

$3 shipping is now available for greeting cards.

We currently only ship within Canada and to the US.

Pick-Up

Online orders have the option for free pick up at our store. Please pick up your order in a timely matter. If you require a bag, we are mandated to charge for the bag which you will need to pay in store, so we recommend you bring your own shopping bag when coming to pick up the item.

We hope that you enjoy everything you purchase from Rhinoceros Accessories. However, in the case you are not satisfied with your order, you can email us at rhinoceros.gifts@gmail.com and we will try to resolve the issue. Please read our policy below before contacting us!

Refunds

Rhinoceros Accessories can offer full refunds on online purchases within 14 days of the transaction being completed and items being shipped out. The item must be returned to qualify for a refund. Additionally, there will be a cancellation fee amounting to 10% of the order before tax due to the service charge.

All items considered for returns must be "as new" in their original, unopened condition, free of visible marks, scratches or defects, and complete with all packaging materials. All returns are subject to inspection and return approval by our staff. Once we receive the item and it has passed the inspection, we will issue the refund.

Please note that shipping fees are not refundable.

Final Sales

Sales are final on:

• Earrings
• Food or other perishables
• Personal care products
• All discounted or sale items
• All items that have been used or not in their original packaging